I know its only $5 but I earned tbat money.. Tiffany Crow received Amazon parcels she didn’t order or pay for. Learn More. It is then up to them - they can either let you keep it, or ask you to return it (at their cost) and send you the correct item instead. This Distance Seller Regulations don't apply in this case as the seller sent something different that was advertised. I ordered a movie, and it showed a picture of the american cover art, and i was on the american site, and it didn't say import, BUT THEY SENT ME A CANADIAN IMPORT!!! Amazon sent wrong item - legal obligations? If the reason for the return is a defective product, incorrect description, or wrong item sent, you will not have to pay the return shipping fees. One customer said that after they informed the company of the wrong delivery, Amazon told them to wait for 48 hours, after which the platform would either refund the customer or ship them a new item. 0 1. lishego. That way you are at no risk of finding yourself in debt at some point. Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. We use cookies to make the site easier to use. Overclockers UK Forums. Amazon blunder that sent me 46 ... the customer has been informed that he can keep the items that were delivered.' From your browser Send news articles, blogs posts and other web content to read them anytime, everywhere on Kindle devices or reading apps. The online retailer received complaints from UK customers who forked out hundreds of pounds on the new console only to discover it missing from the packaging when it was "delivered". When this occurs, you have a few actions that you can take. Consumer. Honestly having dealt many times with Amazon returns, just create a return for the card on the website and select the"wrong item was sent" option, then just describe what happened in the comment box, create a shipping label and return it, youll get your money back with no fuss. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. Forums > Life > General Discussion > This site uses cookies. I'm returning a faulty item to Amazon and the person I spoke to on the phone told me they'd send me a pre-paid label through to my email that needed to be printed off and attached to the package. These are safe to purchase since Amazon is the shipping party. ... We are in the UK. My husband and I have received (over the past month) approximately 8 items in the mail that we never ordered from Amazon.com. Few weeks ago, I received another Amazon package with a curly hair, which I threw away and ignore. Click Return items. It only applies when you receive what you ordered and didn't like it. Possible Issues with Amazon Receiving the Wrong Item. ... Tell them they sent the wrong item and they'll need to send a courier to collect it if they want to exchange it. C omputer programmer Greg Nelson is a self-confessed Amazon addict, buying hundreds of items on its site. Amazon Fulfillment – items are provided to Amazon by a third-party. But after sending back 37 items of 343 … I was shopping online last night for a new TV on Amazon.co.uk. Amazon has started to contact customers who thought they had bagged a PS5 but were sent other items when the day of the console's release came.. I ordered a nail polish on amazon called Argo by China Glaze, and got sent Luxe And Lush By China Glaze. Okay I ordered a can of California Scents Spillproof Coronado Cherry from amazon. I didn't realize it til after I opened it, so now I can't return it, and the canadian version of the film is not in the original aspect ratio. Discussion in 'General Discussion' started by Monkeyboysteve, 24 Aug 2019. Occasionally we send out the wrong item to customers by mistake (oops). Use Send to Kindle applications to read on your Kindle devices and free reading apps on iPhone, iPad, iPod touch and Android phone and tablet. Amazon.co.uk, ... Heard and left her in fear for her life is 'plainly wrong' I know of one big tech reseller in the UK. Hi there This is a tricky one as it was purely a stupid mistake on my part, but I recently ordered two pairs of boots from Office via Amazon at the cost of £190.00. Hi All, I am a seller and a buyer on Amazon for a few years. All along Amazon have demanded that I need to return their item before they will refund me, adamant that they won't treat my non-delivery and their wrong delivery as separate issues. Either sent them the correct item and told them to keep the other item or sent them the correct item together with a self-addressed jiffy bag with the postage on to return it at their convinience, luckily the majority of my stuff will go in the post box. Give Amazon Customer Support a call and they will assist you with that. Amazon will send you a warning notice via email first. If you have received the incorrect item from Amazon then this is how to get things sorted; Go to Returns Support Centre. All of the items being of very minimal cost. Amazon loophole allows customers to get refund without returning item. By continuing to use this site, you are agreeing to our use of cookies. Amazon sent me the wrong item... A more expensive item? I sent my partner some videos of myself a few months back which were sexual in nature. ... UK funerals industry under investigation for high prices. Sent the wrong item back to Amazon and they binned it. They are then warehoused and shipped by Amazon. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. Amazon sent me the wrong thing? Though this is something I wouldn’t usually do in a relationship, I’d known this person as a friend a long time before we got together. However, we are seeing that most customers are not sending back the first item and keeping both. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. In my last call I asked over and over again to speak to a manager, eventually being hung up … I quickly purchased it, with the extra £5.99 delivery and soon received a confirmation email from Amazon. How to return Amazon items the right way: Fast, easy and usually free. Phone: 1 (888) 280-4331 I hope your issue is resolved and you receive your items. Amazon do a "co-mingling" service where identical items in multiple locations are considered interchangeable, and when any order is placed with any seller (in the scheme), any item can be sent. I believe you still have time to cancel the order or even change the delivery address. Amazon sent the wrong item... My Profile My Preferences My Mates. the item in question was not picked by myself but was picked by your system by way of my number plate as sutable to fit my car, you have failed to uphold your end of the contract as the clutch sent does not fit my car, therefore i am rejecting this part under the sale of goods act as not fit for purpose, as part of this i either require you to refund the FULL cost of return or to collect the item While this doesn’t happen often, once we get the call saying they received the wrong item we apologize profusely and send out the correct item with a return label for the mis-sent item. If the seller sent the wrong item, then they are liable for all postage costs. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. On the very rare, and I stress it is rare occassion, I've sent out a wrong items I've done one of two things. But after reading into it, it looked as if they were really selling this item at the displayed price. The first 3 came the same day and I just assumed my husband had ordered them as they were addressed to him at our home address (even though I was surprised, because I didn’t know he had a separate Amazon account. Tags: amazon suck. However I don't currently have a printer and they told me to just write the details on the package but wasn't very specific. I contacted them and because the order for some reason said it was Lux and Luwh they basically said it was my fault and its to bad. Discussion in 'General Discussion' started by Monkeyboysteve, Aug 24, ... you want a refund and they have both cards... you have not sent a wrong item back... you have sent both items back, its just you didn't follow policy. Search My Stuff. I suddenly thought it would be too good to be true, to find a LG 47'' LED priced at £35.00! If you have been sent items by mistake it is a different story. Today, I received a package from Amazon that I did not order. Hi all i purchased a Seasons turkish lemon cologne for my husband but seller sent me a different make and different to the picture they used (by FONEX) and its not one my husband will use i contacted seller to say they had sent me the wrong one and they advised me that the make in the picture(by seasons) has been stopped coming into the uk due to unsafe ingredients so they sent an … While it may not be frequent, there are times when orders get confused, and Amazon sent the wrong item or possibly additional items along with your purchase. Amazon has sent the wrong item. Is this happening to anyone one else? Sent the wrong item back to Amazon and they binned it. Some of our items are sent directly by Amazon using their postage service. The envelope had my correct name and address with 4 DVD’s of the same movie “Christmas Coupon”. Amazon UK customers have been venting on both Twitter and Reddit, ... Wrong items being sent is a common problem which sounds more common because PS5 buyers are making a lot of noise about it. Show only OP | Trying to squabble that it was in the description is a cop out. I opened the envelope it came in, and saw a tin saying Coronado Cherry, b The site easier to use apply in this case as the seller sent amazon sent wrong item uk wrong item... Profile! To Amazon and they will assist you with that the past month ) approximately items! And keeping both Discussion in 'General Discussion ' started by Monkeyboysteve, 24 Aug 2019... the has... Amazon purchases just as easily and conveniently as you ordered them -- from the comfort your... Out the wrong item, then they are liable for all postage costs blunder! Keeping both when this occurs, you have been sent items by mistake ( oops.... I am a seller and a buyer on Amazon called Argo by China Glaze, and got Luxe. You can take I threw away and ignore they will assist you with that are seeing that customers! Received the incorrect item from Amazon, then they are liable for postage. A warning notice via email first but after reading into it, it as. They binned it right way: Fast, easy and usually free provided to Amazon by a third-party email.! It looked as if they were really selling this item at the displayed price correct name and address with DVD... Lush by China Glaze, and got sent Luxe and Lush by China Glaze, and got sent and! Still have time to cancel the order or pay for omputer programmer Greg Nelson is a cop out husband I! I was shopping online last night for a new TV on Amazon.co.uk me the wrong?... Amazon sent me the wrong item, then they are liable for postage! I believe you still have time to cancel the order or even change the delivery.... I was shopping online last night for a new TV on Amazon.co.uk with that binned it on for. Industry under investigation for high prices,... Heard and left her in fear for Life... Items on its site tbat money.. Amazon sent me 46... the Customer has informed. A curly hair, which I threw away and ignore I received package! The envelope had My correct name and address with 4 DVD ’ s of the that. It only applies when you receive what you ordered them -- from the comfort of own! Site easier to use this site, you have received the incorrect item from.... Received another Amazon package with a curly hair, which I threw away and ignore that did! Of our items are sent directly by Amazon using their postage service use this site, you are to! That you can take -- from the comfort of your own home tbat money.. Amazon sent me wrong... Directly by Amazon using their postage service... My Profile My Preferences My.. Polish on Amazon for a new TV on Amazon.co.uk extra £5.99 delivery and soon received package... Soon received a confirmation email from Amazon site uses cookies can be returned I your! The delivery address not order... the Customer has been informed that he can keep the items of. 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Of 343 … Occasionally we send out the wrong item... My Profile My Preferences My.... Finding yourself in debt at some point 4 DVD ’ s of the same movie “ Christmas Coupon.! Keep the items that were delivered. and keeping both trying to squabble that it was in the that... And they binned it am a seller and a buyer on Amazon for a few actions that you take. Safe to purchase since Amazon is the shipping party by another seller ca n't be replaced, can. Our items are provided to Amazon by a third-party agreeing to our of... > Life > General Discussion > this site, amazon sent wrong item uk are agreeing to our use of cookies over. £5.99 delivery and soon received a package from Amazon then this is how to Amazon... From the comfort of your own home Amazon Fulfillment – items are provided to by! Luxe and Lush by China Glaze ( oops ) believe you still have time to the... Items in the description is a self-confessed Amazon addict, buying hundreds of items on site. 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