Useful chat and file sharing functionality, Permission-based access to content to outsiders, Clutter-free and straightforward content management, Allows you to provide permission-based access to individuals and teams, A powerful search engine takes place for impressive outcomes, High-end security with LDAP and HTTP authentication, Use multiple AD servers for configuration, Customers are allowed to ask or answer questions, Generates analysis reports of the content performance, Export contents to PDF, JSON, XHTML, and others, Fully customizable on front-end for impressive design, Integrate with social networks like Facebook and Twitter, Lacking high-level technical knowledge to implement CMS, Does not work correctly with existing CMS integration, User-friendly and speedy user interface and design, Multiple global languages available for translation, Scans uploaded files and documents for viruses and other malware, Elaborate dashboard for obtaining in-depth information, Includes Microsoft office support for various versions, Integrate multiple third-party applications, Copy and Move command work differently as expected, Impressive Help Desk support to your team, Complete management of Contracts and Service Level Agreements, No specific limit to the type or number of knowledgebase articles, The free version also comes with full feature sets, Enhanced feature of Contact and Customer Management, No problem containing the information for an external self-serve portal, Easy to import documents, images, and videos to a knowledge base, Team collaboration isn’t an option with the base free package, Multiple functionality restrictions with the free version, There is no limit on storage, the number of agents, or knowledge bases, The features are pretty limited in the free version, Upgrades work as per agent, per month model, Integration with MindMaps for effective project plans, Super adjustable, multi pipelines, streamlined CRM, Automation and visual work process creator, Pricing is a significant hindrance for tiny business, No option to get CRM or project management together, Mobile App functionality is quite limited, Information organization in tree-structured outline form, Content Categorization using hierarchical labels, Supports HTML/Rich text formatting and editing, Can assign customizable icons for different file types, Facilitates autosave, auto backup, and auto index, Data Import/Export from/to various sources, Supports Javascript APIs for extending the functionality, Allows users to search documents based on the search queries, Highly secure as the documents & folders can be password protected, Includes event log, so that you can view the details of the changes done in the documents, Generates a necessary statistical and standard report, Compatible with HTTP/HTTPs, SOAP & RESTFUL, WebDAV, and CMIS protocols, A Multilingual interface which can work on desktop, and as iOS and Android apps, Integrate easily with WordPress Explorer, Joomla Explorer, and Dropbox, Time-consuming for indexing a large number of documents. The best and efficient method to build a knowledge base in your organization is to use open-source software. Open source software is a huge industry with many active projects. is part of the broader ProProfs learning management, help desk, training, and management software system. If you have already used Zendesk Guide, please feel free to share your reviews here. If you have already used Documize, please feel free to share your reviews here. If you have already used eXo, please feel free to share your reviews here. It enables you to streamline three key areas - information management, employee knowledge enhancement, and self-service customer support. for products, services, or other processes. Search a portfolio of open source Knowledge Management software, SaaS and cloud applications. You will come across many open-source knowledge base software companies that offer open-source software for their clients. Are you looking for more options? Many businesses possess substantial benefits by currently adapting to use multiple applications and tools to have an integrated knowledge base for your business. Piggydb is just perfect for you if you are looking for free software to create a knowledge base and share it internally, and externally, and discover new ideas based on your input. Looking at various limitations of open source software, companies might consider SaaS knowledge base software as an alternative. Poor knowledge sharing can adversely affect the company’s efficiency and productivity. Snipe-IT is a free and open source asset/license management system with powerful built-in features. Zendesk Guide helps you to build a smart knowledge base enabling you to answer the questions of your customers and provide them with prompt response to their problems. ProProfs Knowledge Base is an open-source knowledge base software designed explicitly for the teams no matter the size that wants to focus on Knowledge Management solution strictly; rather than concentrating on a more extensive business software stack suite. Moreover, you get access to AI-powered tools through which you can respond to your customers while your human agents are busy finding solutions to their problems. phpMyFAQ is another free web-based knowledge base software. If you are still confused with which one to choose, the below comparison chart can help. The knowledge management software enables the distribution of the content through emails, notifications, etc. Of course, it is. Knowledge management software helps the employees to collaborate and share the information within themselves, customers, and suppliers. Knowledge management includes collecting, extracting, sharing, creating, and administering the information in such a manner that the organization can use it effectively which can eventually lead towards better decision making and positive transformations. This open-source knowledge management software is a powerful software for a knowledge management system that allows the customers to centralize and manage internal knowledge base solution. Sign up for weekly updates from The Cloud Tutorial. The best and efficient method to build a knowledge base in your organization is to use, . Provides complete control over administrators, categories, FAQ records, comments, attachments, glossary items, etc. The software is trusted by many leading brands such as Microsoft and Harvard University as well. Any software which helps in creating, processing, and sharing knowledge, can be considered as a knowledge management system. You can capture the experience of your agents and use that knowledge for future queries to achieve efficiency and perfection. All-in-one customer support solutions have one undeniable benefit over stand-alone knowledge base solutions — they help businesses build 360-degree customer care. The information that you gather using a knowledge base software is the best starting point for developing new, better products or for introducing additional features to your existing software. Documize is a highly versatile and easy to use knowledge management software which can revolutionize the way you document your systems and processes. You create a knowledge base portal, install live chat on it and on your entire website to provide timely real-time support, add a bunch of lead attractions like automated chat invitations or popups and, basically, never let a visitor leave unsatisfied Being a business owner, it becomes quite a mandate for you to satisfy your customers at any cost. In fact, you need to configure your access permissions based on who you want to access and edit the knowledge base. And, if it's free, you can get all the benefits without investing anything. Moreover, it is essential to develop knowledge management strategies that align with business strategies. Subscribe to our newsletter for industry trends and insight from our consulting team. Such a knowledge base platform is the best example for your business in terms of data regulations, ownership and accountability. eXo is an Open Source enterprise level software specializing in intra-team collaboration. Knowledgebase or help desk created using Zendesk Guide can enhance the efficiency of organizations as it allows customers to find the answers to their queries on their own easily. You can centralize documentation whether internal or external. Contrary to the traditional database systems, myBase can capture text input like a word processor and can provide enhanced features in terms of capturing, editing, organizing, retrieving, searching, and sharing information. You can use this software after modifying it as per your requirements and that too without paying anything. Exo is an open-source KM software that helps growing companies and large enterprises to connect employees and provide them with a piece of information from a single platform. It captures the information, stores it, and allows users to use & enrich the information through a single application. “Knowledge applied is power and knowledge unused is worthless.”. As per an IDC White Paper, titled “The High Cost of Not Finding Information”, organizations employing 1,000 employees waste around $48,000 in a week or $2.5 billion a year due to an inability to locate and retrieve information. Additionally, you can maintain multiple knowledge bases quickly using eXo’s existing source code, Customers collect, store, and share the information, Easy to find information by using the dynamic search functionality, Gain full control of content visibility by setting up permissions for the customers, Documize is an open-source knowledge base software that makes use of a wiki in combination with proprietary tools. Capture and centralize the information or data necessary, Organize the information with proper formatting and categorization, Helps control workflows and seek approvals as per the hierarchy of the organization, Allows access to different versions of each document, Reports and analytics for the content that the users are consuming. This page is powered by a knowledgeable community that … You can add your content, and as your knowledge base grows, Piggydb enables you to streamline and elaborate your imputed content. If you’re in this situation, Helpjuice might be a perfect choice for you. This open-source knowledge management software is a powerful software for a, that allows the customers to centralize and manage internal knowledge base solution. It is because more customers mean more business to provide a bigger payday for your organization. OpenKM is a very well-known open source knowledge base software. In addition to it, this open-source and internal knowledge base software is part of the broader ProProfs learning management, help desk, training, and management software system. Get Advice. One needs to keep track of the organization’s knowledge and share it correctly to ensure better customer support, knowledge sharing, and collaboration platform using the best knowledge base open-source solutions. An intelligent document a ... continue reading, Your email address will not be published. tool lets you assign a user or group-based permissions to teams and individuals to view the editor to create content. Exo: Best for Enhancing Workforce Engagement. If your knowledge base can’t do this, you risk investing in a tool that no one uses for daily activities. Improve your teams efficiency through knowledge sharing. This software is comprehensive enough to solve all your document management needs including capturing, modifying, and sharing. Opus is a place for your team to document who you are, what you do and how you do it. Zoho Desk is the best open-source knowledge base software and a part of the expansive Zoho family that provides impressive customer service and supports software packages. Wiki as knowledge base software’s lack of flexibility doesn’t allow you to build a user-centred product. The users can export the content in formats like PDF, JSON, XHTML, etc. Store information as enterprise Wikis which can be procedures, reports, meeting minutes, project plans, etc. Android. Subscription. March 2, 2013, admin, 6 Comments. This open-source software also lets you create, receive, maintain, share, or dispose of records of business activities and transactions. By using Zendesk, you can provide relevant answers and solutions to the queries of your customers which would help you win your customers’ loyalty and grow your business. Devices supported. If you require advanced features that free and open source knowledge management software don't provide, and your investment budget is not limited, you can consider knowledge management software like Confluence, ProProfs Knowledge Base, Bloomfire, Tettra, Guru, KBPublisher, PHPKB, and Astute Knowledge. If you have already used LogicalDOC, please feel free to share your reviews here. OpenKM is free and open source document management software that can help you in easily manage your digital content, streamline your workflow, and improve productivity. ... HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. If you are planning to build an interface where your customers can find the solutions to their problems on their own so that you save time on attending to their phone calls, and emails, this open source knowledge management software would be the best option. For an organization, leaving knowledge unused and scattered would be sheer negligence, as that would result in nothing but a waste of time and human resources. of all your document management needs, including capturing, modifying, and sharing. Free Trial. Includes extensive document management features including bulk uploading, lock/unlock documents, sending documents through email, etc. When someone is asking about open source software there are only two possible reasons. myBase is an information management system which captures and stores documents, images, emails, webpages, etc. With myBase you can streamline all the content at one place and use it when required easily. Application for Mind Mapping, Knowledge and Project Management. OpenDocMan is designed for individuals, small businesses, educational institutions, fortune 500 companies, Government agencies, and even non-profits. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. And if you have any queries or concerns about this topic, don’t hesitate to contact us. This open-source software is designed explicitly for businesses focused on customer service using the advanced and external knowledge management system. myBase is an open-source knowledge-based software system that efficiently captures and stores documents, images, emails, webpages, etc. Build an advanced knowledge base for your customers and give them answers fast – real fast. The organizations executing knowledge management software can follow a systematic process to store and capture valuable information easily available to the clients and internal workforce regardless of their geographical presence. Is that a problem for the organization? Looking to take your app and customer service to the next level? Kwoksys is an open source IT management system, which you can customize as per your requirements. Supports one author to create open-source knowledge base content, Freshdesk, the best open-source knowledge base software solution, provides the primary functionality including ticketing management, team collaboration, agent productivity tools, responsive source code, and other helpdesk automation functionality as a full customer support solution, is designed explicitly for businesses focused on customer service using the advanced and external knowledge management system, software for enterprise companies, SMEs and startups. All in all, it is essential to have a data hub or an information center for your organization. Streamlining these three significant areas in your business means providing awesome customer support and experiencing increased ROI. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Following a streamlined process for managing knowledge in an organization is extremely significant. Compare top knowledge base software tools with customer reviews, pricing and free demos. The resulting outcome of the information captured usually is a zip compressed file and structures decently in the tree-structured outline form. This superior software is powerfully designed as a customer support software and an employee knowledge sharing repository. Document360 is an extremely simple software designed for doing nothing but creating well-organized knowledge base platforms. It helps you create and maintain a knowledge base for your teams. Obsidian md, Notion, and Org mode for Emacs are probably your best bets out of the 28 options considered. Bitrix24 is the perfect open-source knowledge base system software for enterprise companies, SMEs and startups. It also requires a web server (like XAMPP) to run. Does it offer external and internal knowledge sharing. What are some examples of a simple knowledge management system? It is possible to document all your projects including products and services so that when your organization grows, you have all the case studies ready for your new and existing employees. Documize is an open-source knowledge base software that makes use of a wiki in combination with proprietary tools. The FAQ can be added by entering name, email, category, question, answer, keywords, and link to FAQ.Other than that, you can add attachments, comments, glossary items, etc., to your database. The Best 7 Free and Open Source Intranet ... Economic Recession[Established Businesses], Saves time utilized in recreating knowledge, Information required is easily accessible, Eliminates the chances of repetitive mistakes, Enables new employees to acquire training quickly, Helps in providing better customer services, Can be translated in multiple global languages, Automatic virus scanning of uploaded documents, It has an elaborated dashboard providing in-depth information at a glance, It includes Microsoft Office Add-In support from version 2000 to 2013. The open scource knowledge base software are self-hosted platforms, so you need to find a webhost for them. Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. Let's imagine a scenario, where an employee leaves without transferring the knowledge he/she possesses to another employee. Calibre eBook Manager. The information captured is compressed with the help of an integrated zip utility and stored in the tree-structured outline form. Zoho Desk is the best open-source knowledge base software and a part of the expansive Zoho family that provides impressive customer service and supports software packages. This open-source software’s primary goal is to overcome the drawbacks of all your document management needs, including capturing, modifying, and sharing. Companies mainly use the phpMyFAQ for the FAQ content management system and are considered top open-source knowledge base software. To understand it better, we come up with a list of the best open-source Knowledge Management (KM) software solutions for your consideration. Why is Knowledge Base Critical for any SaaS business? Integrations - The knowledge management software should be capable of integrating with other systems as well like CRM, helpdesk, company websites, social networking platforms, etc. Snipe-IT. 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